IS YOUR PRODUCE SPRAY-FREE, ORGANIC OR…?

Read all about our food, including how it’s grown and where it comes from.

MY FRIEND PICKS UP PRODUCE AT A DIFFERENT LOCATION THAN I DO AND CAME HOME WITH DIFFERENT ITEMS IN HIS/HER SHARE. IS THIS NORMAL?

Yes.  This is most likely to occur during the winter and spring, as we are unable to procure some items in large enough quantities to ensure that the shares at every pickup location contain the same items. We keep detailed records of what is distributed to each pickup location every week to ensure that there is a fair distribution of goods and to track the monetary value of the share delivered.

I HAVE NEVER COOKED A “[fill in the blank]”. DO YOU PROVIDE RECIPES?

Yes, happily!  We keep a Recipe Blog where you can view recipes posted by Horse & Buggy Produce staff and subscribers. If you are looking for something to do with a certain ingredient, find the search field in the upper right of our webpage, choose “Recipes” in the drop-down menu to the left, and search by the item you want to use.  We also post recipes and articles of interest on our Facebook page, and include them on our weekly newsletter, The Howdy List.  Sign up for our newsletter here.

CAN I CHANGE MY ORDER DURING THE SEASON? WHAT IF I WANT TO CANCEL?

You can upgrade, downgrade, modify, interrupt, or cancel your subscription(s) at any time.  All changes to your subscription must be made by Monday at midnight to be effective that week.

• To change your order, log in to your online account and click “Change Subscription” on the right of the screen under “Summary.”  You will receive an e-mail confirming changes.  To cancel or change your produce shares, you will need to email or call us.
• To cancel your order, visit Policies for details on how to cancel your share(s); we have varying policies depending on the types of share(s) you’d like to cancel.

 

CAN I CHANGE MY PICKUP SITE?

Yes.  Change your pickup site at any time, but you must do so by midnight the day before your scheduled delivery day. To change your location: log in to your online account, look to the right side of the screen under “Summary” and click the “Change Location” link next to the pickup site title.

I HAVE A VACATION OR OTHER SCHEDULED CONFLICT THAT WILL PREVENT US FROM PICKING UP OUR SHARE THIS WEEK. WHAT SHOULD I DO?

Read about our service’s built-in flexibility features.

WHAT DO I DO IF I MISS MY PICK-UP AND I DIDN’T GIVE YOU ANY NOTICE?

Read about your options in our policies for missed pick-ups.

IS THERE ANY WAY I CAN DONATE MY SHARE TO A CHARITABLE ORGANIZATION SINCE I WON’T BE ABLE TO PICK IT UP THIS WEEK?

Yes.  The Haven would be glad to receive your fresh, local food and put it into the mouths of people in our community who are in need. Please contact the office by Friday to donate your share for that week.

MAY I PURCHASE A GIFT CERTIFICATE?

Yes! Purchase one in the web store (under the “Everything Else” tab) in denominations of $25, or e-mail us if you’d like one in a specific amount.