Policies

Things you need to know before signing up. This ain’t legalese!

Please do yourself a favor and read our policies before you sign up.  You’ll be happy you did.  (Besides, you’re required to accept these policies during sign-up.)

Signing Up

  • Pay only for the weeks you pick up your shares or get them delivered.
  • Sign up by midnight on Monday of the week you want to start.  Otherwise, you’ll need to wait a week to receive your produce.

 

Payments

  • How to Pay:  You can use your credit or debit card online (we accept Visa and MasterCard), pay with e-checks online (using your bank account and routing numbers), send us a check in the mail or bring cash in person.
  • Changing Payment Methods:  Log in to your account to change your method of payment anytime by selecting make payment and re-selecting your payment plan and payment method.  If you have any trouble, please call our office at 434-293-3832.
  • Payment Amount: Choose to pay for 2 to 12 deliveries at a time. If you enroll in our automatic payment plan on checkout, your bank account or credit card will be charged for the same number of distributions whenever your account balance falls to $0. If you would like to work out a customized payment plan, just call our office.

 

Cancellation

  • Egg, Bread, Granola, and Cheese Shares:  To cancel these shares, log in to your account, go to the “Summary” section on the right-hand side of your screen, and click the “x” next to the share you’d like to cancel.
  • Produce Shares:  E-mail us and we’ll take care of this cancellation for you.  While you pay a flat weekly fee year-round for produce, we distribute your produce in a bell curve which varies with the time of year. We’ll settle up your account based on the actual dollar value of the produce you’ve received and notify you of either your balance due or refund owed.
  • Meat Shares:  E-mail us and we’ll take care of this cancellation for you. Each week, you pay an estimated amount based on the number of pounds of meat we expect to deliver to you.  We’ll settle up your account based on the actual amount of meat you received and notify you of either your balance due or refund owed.
  • Deadline:  You must cancel by midnight on Monday of the week you wish to cancel. Otherwise, you’ll be responsible for your share that week.

 

Missed Pickups

  • Pick-up dates and times are kept on a tight schedule; please take note of your specific pick-up date and time.  If you miss your scheduled pickup, you can:
    • Come to another pickup site during its last 15 minutes to claim a make-up share. (Basic bi-weekly share subscribers can come on a non-bi-weekly share week to pick up a make-up share, too.)  We do this to ensure that folks coming to their regular pickup (your make-up) location get their complete share(s). We’ve never turned away someone making up a missed share because even if we run out of share items, we can substitute foods from the a la carte table. In other words, we’ll take care of you!
    • Double up!  The following week, take your regular share and during the last 15 minutes of any pick-up site (including your own) and get a make up share.
    • Come to our warehouse on Friday between 12 and 5pm to pick up a make-up share.  Our warehouse is located in the Woolen Mills neighborhood at 1810 Broadway Street, Charlottesville, VA 22902.
  • We DO NOT refund the cost of your share if you missed a pickup. If you know you will be gone in advance, please use the “Delivery Hold” feature in your online account, and we will NOT charge you for that week’s share.
  • Beef/Pork/Poultry/Trout Subscribers, READ THIS:  Your meat is delivered frozen to your designated pick-up location, so it is imperative that you collect your meat/poultry/trout.  If you miss a pickup, there is the potential for slight thawing if we have to return it to our warehouse.

 

Putting Shares on Hold

If you know in advance that you need to put a pickup or delivery on hold, you can:

  • Use the “Delivery Hold” feature in your account:  Enter the weeks you will miss in your online account manager under the “Delivery Hold” tab and you will not be charged for those deliveries. (Since we won’t be charging you, you CANNOT make up the missed shares.)  You must do this by midnight on Monday of the week you want to miss.
  • Feed a friend:  Ask a friend or family member to pick up your share for you. All your friend or family member needs to do is give us your name at the pick-up site.
  • Double up: You may skip your share while you are away and double up one week either before you leave or after you return. Come during the last 15 minutes of any pick-up site (including your own) and get two shares.
  • Beef/Pork/Poultry/Trout Subscribers, READ THIS: If you know you will be unable to collect your meat/poultry/trout share, please call us ahead of time at 434-293-3832 so we won’t bring your share to your pick-up site.

 

Swap

Got something you’re not crazy about? We allow you to swap items for more of something else that you prefer.

  • Home and Office Delivery Subscribers:  Send us an email by 8am on your delivery day with the item you’d like to swap, and what item from the share menu or the a la carte list you’d like in exchange. We ask that you to limit your swaps to ONE item per week.
  • Pick-up Subscribers:  Use the swap table to exchange your less-than-favorite foods and collect more of what you like (no limit on swaps here!).  If you can’t find a satisfying substitute at the swap table, you may swap ONE share item per week for a dollar-equivalent item at the a la carte table.  That being said, allergies are always accepted as a legitimate reason for requesting a substitution (no note from your mother required!).

 

A La Carte (ALC)

  • You can purchase a la carte (ALC) food online or at your pickup site at the a la carte table.  Because ALC is first-come first-served, there’s no guarantee that all ALC items in the newsletter will last, so ordering ALC online is recommended.
    • Online: Log in to your account, click the webstore link in the top right hand of the screen, and add items to your cart. They’ll be charged to your account and we’ll have them waiting for you at your pick-up site or included with your delivery.
    • At the ALC Table:  Each pick-up site coordinator has a list of the subscribers who pick up their shares there along with each subscriber’s account balance. You may use your account balance to purchase ALC items which will be deducted from your account (listed as “Fee”) or if you’ve pre-purchased a la carte credits, you can use those instead.
  • You can view all your deliveries and ALC purchases through your account. If you think that you have been charged for something by mistake, please call the office at 434-293-3832 and we will straighten it out.