E-mail: office@horseandbuggyproduce.com Policies/Procedures/Things You Should Know Before Signing UpBefore you begin selecting all the items you want to get this season, please take a moment . . . okay, it’ll take a little longer, say maybe 3 MINUTES (which really, in the grand scheme of things, isn’t very much time at all), to read this entire page. After reading this page, you’ll feel informed, confident, and most importantly, happy knowing that Brett isn’t going to be able to say, “I know that you didn’t read the Policies Page, because that very point was covered by it.” So, there you go. Please do yourself a favor and read the list below before you select your subscriptions. You will be required to accept these terms before placing your subscription. Membership & Share Fees:LATE SUBSCRIBER CREDIT: It's never too late to subscribe, but rather than prorate your subscription fees, we issue an "a la carte" credit equal to the dollar value of your missed weeks. Missed weeks are credited per week as follows: $30 for Family Shares, $20 for Couples Shares, and $10 for Single Share. For example, a person who misses the first 7 weeks of the season, and wants a couples share, would receive a $140 a la carte credit (i.e., 7 weeks x $20 per week). This credit will be issued equally over a four month period. FULL SEASON COMMITMENT: Remember, you are committing for the entire 8-month season (mid- April through mid-December). However, don’t freak out if you have to leave us early, you’ll get a refund. Cancellation details below. NEW SUBSCRIBERS: (meaning you’ve never subscribed before) A $25 membership/setup fee will be added to your total. This fee occurs once a lifetime assuming you keep returning each season. Old subscribers, for ged aboud it, we’ve already got you in the system. SUBSCRIPTION PAYMENTS: Dollar amounts on the ordering page are 1/4 of your total season's fees (except “Pay-It-Forward A la Carte”, which is charged in full to your account). When you place your order, your credit/debit card will be charged equal amounts according to the following schedule: the day you place your order, 30 days later, 60 days later, and 90 days later. For example, if your shopping cart total is $200, you would pay $200 immediately, $200 30 days later, $200 60 days later, and $200 90 days later. CANCELLATION: We require one week’s notice for subscription cancellation. You will be refunded on a prorated basis minus the week’s you already picked up. You will be refunded any money paid for the remainder of the season. It’s super important that you notify us if you no longer plan to come, so that we stop buying produce for you, otherwise you will continue to be charged for the remainder of the season. Drop Spot LogisticsSCHEDULED TIMES: The start and end times for each drop spot are listed on our website. Please respect these times as our schedules are tightly arranged. MISSED YOUR PICK UP: If you miss your regularly scheduled drop spot, you may come to another drop spot during its last 5 minutes to claim a share that someone else did not pick-up. If we can't create an entire share for you, we will try to make substitutions, but this is not guaranteed. There is no need to call us to let us know. WILL MISS YOUR PICK UP: If you know that you will be unable to make it to your drop spot (e.g., conflicting appointment, vacation, etc...) please make arrangements to have your share picked up for you. This is a great opportunity for you to “gift” a week’s share to a friend, relative, or neighbor. (Tell them “Happy Birthday” or “Merry Christmas,” and when that event comes around, you won’t have to go shopping, plus you’ll know you’re giving them a gift they’ll truly enjoy – who doesn’t like good, fresh food!) If they can't come to your regularly scheduled drop spot, have them come during the last 5 minutes of another drop spot. There is no need to call us to let us know. SHARE MENUS: Each week we create share menus comprised of the freshest , in-season produce. Share menus may be different from location to location, or even between Family and Couples Shares at the same drop spot, because shares are based on a specific dollar value and because there are limited amounts of certain crops. This is especially true early in the season when the bounty is less plentiful. Share menus will be based on an average cost over the season, so you will experience a "bell-curve" of produce as the season progresses. Remember, you are subscribing to a garden and when the harvest surges, you will feel that surge – bring on the tomatoes, and the cantaloupe, and the corn, and the green beans, and the peaches, and the berries, and the . . . you get the idea! SUBSTITUTIONS: In general, we don't allow substitutions, as we have purchased the appropriate amount of produce for each subscriber. A desired substitution for one person may result in an undesired substitution for another. However, feel free to introduce yourself to strangers and swap with them – think of your produce as wampum. That being said, allergies are accepted as a legitimate reason for requesting a substitution, however, we do require a note from your mother confirming your affliction. Meat/Poultry/Trout SubscribersREAD THIS: Your meat is delivered frozen to your drop spot (trout is fresh on ice), so please bring an appropriate freezer bag or cooler to transport it home. It is imperative that you collect your meat/poultry/trout at your designated drop spot, since there is the potential for slight thawing if we have to return it to our warehouse. So, any deviation in the schedule or failure to pick up your meat/poultry/trout share will result in a $5 fee, per occasion in addition to the price per pound regular charge. If you know you will be unable to collect your meat/poultry/trout share, please call ahead so we can avoid bringing it to your drop spot and arrange for you to pick it up at our downtown location at your earliest convenience. Again, you'll be responsible for the $5 inconvenience fee for any changes to our regular schedule, and you will always be charged for your week's meat/poultry/trout regardless of whether you collect it or not, so please remember to pick up your share. |
